Communication Skills


Effective communication

This course is designed to enhance participants’ communication skills, covering verbal, non-verbal, and written communication in various contexts. Whether you’re looking to improve your interpersonal relationships, excel in your professional life, or become a more effective communicator overall, this course will provide the tools and strategies you need to succeed. 


This course is open to individuals of all backgrounds and levels of communication experience. 

Throughout this course you will learn how to: 

  1. Understand the fundamentals of effective communication. 
  2. Develop active listening skills to foster better understanding. 
  3. Improve verbal communication skills, including speaking and presentation. 
  4. Enhance non-verbal communication, such as body language and facial expressions. 
  5. Master the art of written communication, including emails and reports. 
  6. Apply communication skills in various personal and professional settings. 


  • Week 1 – Online live session 2.5 hrs – replays available 
  • Week 2 – Online live session 2.5 hrs – replays available
  • Week 3 – Online live session 2.5 hrs – replays available  


The expert leading this course is Kelly Davies


Module One

Introduction to Communication

  • The Importance of Effective Communication
  • Models of Communication

Module TWO

Active Listening and Understanding

  • The Power of Listening
  • Empathetic Communication

Module Three

Verbal Communication Skills

  • Public Speaking and Presentation
  • Storytelling and Persuasive Communication

Module Four

Non-Verbal Communication

  • Body Language and Facial Expressions
  • Paralanguage and Vocal Tone

Module Five

Written Communication

  • Effective Business Emails
  • Report Writing and Document Design

Module Six

Applying Communication Skills

  • Conflict Resolution and Negotiation
  • Effective Feedback and Interpersonal Relationships


  • Attendance Policy: Regular attendance is expected
  • Respectful Participation: Create a safe and supportive learning environment for all participants

Support and Resources

  • Online Discussion Forum for Q&A 
  • Additional Reading and Research Materials 


  • Course content and schedule are subject to change at the instructor’s discretion

As an accomplished business woman and experienced Non-Exec Director Marian continues to set a blazing trail making her an ideal Ambassador and Workshop Presenter for Women on Boards UK. Her passion and dedication to supporting ambitious individuals at Elevate BC is echoed in her efforts on our team 

Fiona Hathorn 
CEO of WOB UK and Portfolio NED. Governance, Diversity & Investment Oversight Committees (She/Her)

Working with Marian is always an absolute pleasure. She exudes the perfect combination of professionalism and fun, whilst being one of the leading lights in her field of expertise. I look forward to a time when working with Marian will be a far more regular thing, I have no doubt that there are more exciting times ahead. 

Huw Bates 
Co founder & MD for Haka